Half of the UK's broadband users are unhappy with the service from their internet providers even though high-speed connections are at their cheapest and fastest, according to a survey by price comparison service uSwitch.
With 15 million customers - half the country - spending £3bn on broadband every year, the gap is widening between the companies perceived as best and worst providers, according to uSwitch, which makes money by encouraging consumers to hunt out new deals.
Its survey of nearly 11,000 broadband customers suggests four million customers are not satisified with their provider and four out of nine companies have less satisfied customers this year than last.
The report's top ranking goes to PlusNet, bought by BT a year ago, with 86% customer satisfaction. It won nine out of 11 categories including best customer service and best technical support.
But BT came last for value for money for the second time running. Sky moved ahead of Virgin Media to take second place overall, with eight out of 10 customers satisfied. The survey ranked Orange as the worst broadband provider, claiming half a million customers - over a third - are not satisfied with its overall service.
SOURCE: www.guardian.co.uk